Política de reembolso

Restaurant Supply King - Return Policy

Effective Date: January 2025

1. Introduction

At Restaurant Supply King, the leading provider of restaurant supplies based in Miami-Dade County, we are committed to ensuring our customers are fully satisfied with their purchases. While we are located in Miami-Dade, we proudly offer shipping to most states across the United States. Our Return Policy is designed to offer a smooth process for returns while maintaining the high service standards that define us as the king of restaurant supplies.

2. Return Eligibility

2.1. Timeframe

• Return Window: We accept returns of products within 30 days from the date you received the items. To be eligible for a return, please ensure that the product is returned within this 30-day period. 

2.2. Condition

• Product Condition: Products must be returned in their original condition, including all packaging, labels, and accessories. Items showing signs of use, wear, or damage will not be accepted for return.

3. Return Process 

3.1. Approval Required

• Return Authorization: To initiate a return, you must first obtain approval from our customer service team. Please contact us at restaurantsupplyking@gmail.com or call [Contact phone number] to request a Return Authorization (RA) number.
• Instructions: Our team will provide you with detailed instructions on how to return the product and any additional information you may need.

3.2. Returning the Product

• Shipping: Once approved, you are responsible for shipping the product back to us. Please ensure that the product is securely packaged to prevent damage during transit.

4. Refunds and Credits

4.1. Store Credit

• Credit Issuance: Upon receiving and inspecting the returned product, we will issue a store credit for the value of the returned items. The store credit can be used for future purchases at Restaurant Supply King.
• Processing Time: Please allow up to 7 business days for us to process your return and issue the store credit.

4.2. Non-Refundable Items

Exceptions: Certain items may be non-refundable or subject to additional conditions. If this applies to your purchase, it will be communicated to you at the time of the return request.

5. Contact Us

For any questions regarding our return policy or to request a Return Authorization, please contact our customer service team:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at restaurantsupplyking@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at restaurantsupplyking@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at restaurantsupplyking@gmail.com.

Email: restaurantsupplyking@gmail.com 

6. Policy Updates

Restaurant Supply King reserves the right to update this Return Policy at any time. Changes will be effective upon posting on our website. Please review this policy regularly to stay informed of any updates.

Thank you for choosing Restaurant Supply King.